By creating an account, installing the Loadful Chrome extension, or using the Loadful API, you agree to these terms. If you are agreeing on behalf of a company, you confirm you are authorised to bind it, and “you” means that company.

1. The service

Loadful.ai is software for auto-transport carriers and dispatchers. It sources and scores loads, plans trips and routes, drafts broker outreach, and reconciles hauled loads against the payments that land in your bank account. Loadful is a tool. It is not a broker, not a freight forwarder, not a carrier, and not a party to any transaction between you and a broker, shipper or customer.

2. Licence

Subject to these terms and to your paying any applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use Loadful.ai and to install and run the Loadful Chrome extension, for your own internal business purposes, for as long as your account is in good standing.

We reserve all rights not expressly granted. Loadful and its licensors retain all right, title and interest in the software, including all intellectual property in it. This is a licence, not a sale.

3. What you may not do

  • Copy, modify, translate, or create derivative works of the software.
  • Reverse engineer, decompile or disassemble it, except where that restriction is unenforceable by law.
  • Rent, lease, sell, sublicense, or provide it as a service to a third party.
  • Remove or obscure any proprietary notice.
  • Use it to break the law, infringe anyone’s rights, or violate the terms of a load board, bank or accounting provider you connect.
  • Probe, scan or test the security of the service, or interfere with its operation, without our written permission.
  • Share your account credentials, or let anyone use your account other than your own personnel.

4. Your account and your data

You are responsible for the accuracy of what you enter, for keeping your credentials secure, and for everything done under your account. Tell us promptly if you suspect unauthorised use.

You own your data. You keep all rights to the company, fleet, load, bank and accounting data you bring into Loadful. You grant us a licence to host, process, transmit and display it strictly as needed to run the service for you, and as described in our Privacy Policy.

5. Third-party services and integrations

Loadful connects to services operated by other companies. Your use of those services is governed by their terms, not ours, and we are not responsible for their availability, accuracy or conduct.

Load boards. The Loadful Chrome extension runs in your browser under your own Super Dispatch or Central Dispatch login and reads pages you are already authorised to view, when you ask it to. You are responsible for ensuring that your use complies with those platforms’ terms of service. We do not receive or store your load-board credentials.

Bank connections. If you connect a bank account you do so through Plaid, Inc.: you authenticate with your bank inside Plaid Link, you choose there which accounts to share, and you — not Loadful — grant the access. We never receive your banking credentials. What we then read is read-only and is limited to the transactions on the accounts you shared and those accounts’ own details; Loadful cannot move, hold or disburse money, and nothing in the product attempts to. Your use of Plaid is governed by Plaid’s own terms and end-user privacy policy, and Plaid is not a party to this agreement. You may disconnect at any time from Loadful, which revokes our access. What we read, how we store it and how long we keep it is set out in our Privacy Policy.

QuickBooks Online. This integration is not currently available and cannot be connected. If we make it available, connecting it would authorise Loadful to read invoice, payment and customer records from your company file in order to reconcile them against your hauled loads; Loadful would not write to, alter or delete anything in your QuickBooks company, and you could disconnect at any time from Loadful or from within QuickBooks. Intuit is not a party to this agreement and has no liability for Loadful.

Reconciliation is an aid, not an audit. Loadful matches loads to bank credits using identifiers, amounts and dates, and reports how confident each match is. Matches it cannot verify are routed to you for review rather than applied. It is not a bookkeeping, accounting, tax or audit service, and it does not replace your accountant. You are responsible for the correctness of your own books and filings.

6. AI-generated output

Load scores, bid recommendations, trip plans, outreach drafts and reconciliation explanations are generated automatically, in part by AI models, from the data available to us. They are suggestions. They can be wrong, incomplete or out of date. You are solely responsible for every commercial decision you make — what to book, what to bid, what to send, and what to record — and you should review output before relying on it.

7. Compliance is yours

Loadful includes features that reference Hours-of-Service rules, weight limits, carrier authority and other regulatory matters. These are planning estimates built from the information available to the software. They are not legal advice and not a compliance certification. You remain solely responsible for complying with FMCSA regulations and all other laws applicable to your operation, including hours of service, weight and licensing.

8. Fees

Paid plans are billed in advance at the rate and interval shown when you subscribe. Fees are non-refundable except where required by law or expressly stated by us. We may change pricing on notice to you, effective at your next renewal. You are responsible for applicable taxes.

9. Availability

We aim to keep the service running but do not guarantee uninterrupted or error-free operation. We may modify, suspend or discontinue features. If we discontinue the service materially and permanently, we will give you reasonable notice and an opportunity to export your data.

10. Term and termination

You may stop using Loadful and close your account at any time. We may suspend or terminate your access if you breach these terms, if your use creates a legal or security risk, or if you fail to pay. On termination your licence ends immediately; the sections that by their nature should survive — ownership, disclaimers, limitation of liability, indemnity and governing law — survive.

11. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. We do not warrant that the service will be uninterrupted, secure or error-free, or that any rate, route, score, match or recommendation is accurate or will produce a particular commercial result.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOADFUL WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST FREIGHT, LOST DATA OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SERVICE, WHETHER IN CONTRACT, TORT OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS.

Some jurisdictions do not allow certain exclusions, so parts of the two paragraphs above may not apply to you.

13. Indemnity

You will indemnify and hold harmless Loadful, Inc. and its officers, employees and agents from any claim, loss or expense (including reasonable legal fees) arising from your use of the service, your data, your breach of these terms, or your violation of any law or third-party right — including the terms of any load board, bank or accounting provider you connect.

14. Changes to these terms

We may update these terms. We will update the effective date above, and for material changes we will notify account holders by email before they take effect. Continuing to use the service after that date means you accept the updated terms.

15. Governing law

These terms are governed by the laws of the State of Indiana, USA, without regard to its conflict-of-laws rules. The state and federal courts located in Marion County, Indiana have exclusive jurisdiction over any dispute, and both parties consent to venue there.

16. General

These terms, together with the Privacy Policy, are the entire agreement between you and Loadful about the service. If a provision is held unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver. You may not assign this agreement without our consent; we may assign it in connection with a merger, acquisition or sale of assets.

17. Contact

Loadful, Inc. — hello@loadful.ai